Gains:
- Can create a remote support model
- Knows methods to reduce the language barrier
- Evaluates the role of artificial intelligence in translation and documentation
When a problem occurs after the facility is commissioned, the team cannot fly every time. The remote support model is decisive in terms of both customer satisfaction and cost.
Prerequisites for remote support
- Secure remote access (or periodic data sharing) to SCADA data.
- Standard fault notification form: what happened, when, what values.
- Photo/video sharing channel.
- The local technician is trained.
language barrier
The operator's native language is usually not Turkish or English. Having the manual and interface in the local language significantly reduces support calls.
Artificial intelligence provides concrete benefits here: translating the existing technical document into the local language and translating the incoming fault notification into Turkish is fast. However, the correctness of technical terms must be checked by an engineer — an incorrectly translated safety instruction is the cause of an accident.
Don't leave critical security texts with AI translation. Use it for speed, put human approval for accountability.